Memory Support Service Volunteers


Attention! This opportunity is one day old and might be already filled.
Alzheimer's Society Published: 19th February 2016
Opportunity type


Memory Support Service volunteers play a key role by supporting the Memory Support Team to provide an effective information and signposting service for people who need additional support to access information or services to which they have been signposted.  We are looking for people who are able to volunteer for a minimum of half a day per week (Monday to Friday), ideally on an on-going basis but for at least one year. The role is based in our offices in Aylesbury.

You will be:

  •  Providing telephone support to people with memory concerns, people with a diagnosis of dementia or carers to help them access and understand information
  • An additional named contact that complements the Memory Advisor, supporting individuals who have a diagnosis of dementia or are in the process of receiving a diagnosis, as well as their immediate family and friends
  • Talking and listening to people with memory concerns or a diagnosis of dementia and their carers in a sensitive and supportive way
  • Being aware of the practical and emotional needs of the people with whom you are speaking, referring more complex issues to specialist Society staff as appropriate
  • Providing basic information, including fact sheets and similar Society materials
  • Developing and maintaining an understanding of Alzheimer’s Society activities and other local services so that questions/enquiries can be handled well
  • Aware of, and committed to, Society policies and procedures such as data protection, confidentiality, equal opportunities, safeguarding, inclusion and codes of conduct
  • Maintaining accurate and legible written records
  • Liaising with and reporting to the Memory Support Manager and/or Memory Advisor on a regular basis including changes or concerns regarding the service user; as well as discussing your own personal learning and development needs
  • Following and maintaining service standards, service specifications and service boundaries and adhering to the range of policies and procedures that impact on the activity being carried out.

No special qualifications or experience are needed. The role may be ideal for you if you:

  •  Are able to communicate clearly
  • Are a good listener, able to identify peoples’ needs and respond according to their preferences
  • Have empathy
  • Have an understanding or experience of dementia, or are willing to learn
  • Have an understanding of the health and social care environment, or are willing to learn
  • Are willing to undergo the training necessary for the role and update your skills as and when necessary
  • Are able to maintain clear and accurate records and have basic IT skills

To find out more or apply, contact Jane on 01296 718956 or email


Only registered members can apply for opportunities.

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